Document Conversion failure

Incident Report for Intellistack

Resolved

This incident has been resolved.

Posted Sep 15, 2025 - 15:43 EDT

Update

We are continuing to monitor for any further issues.

Posted Sep 15, 2025 - 13:01 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 15, 2025 - 13:00 EDT

Update

We are continuing to investigate this issue.

Posted Sep 15, 2025 - 12:26 EDT

Investigating

We are currently experiencing an issue with our ConvertAPI, which may result in failures when attempting to use Documents to convert file types during a merge. This is actively being investigated.

Posted Sep 15, 2025 - 12:25 EDT

This incident affected: Formstack Documents (API & Document Generation).