Resolved -
This incident has been resolved.
Dec 9, 21:11 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 9, 15:31 EST
Identified -
The process appears to be hanging and remains on a continuous loading spinner. The issue has been identified, and the estimated time to resolution is around 4:00 PM Eastern.
Dec 9, 14:44 EST
Resolved -
The issue causing www.formstack.com to return a 502 error has been resolved. The site is now fully operational.
Dec 8, 13:21 EST
Investigating -
We’re aware that www.formstack.com is currently down and returning a 502 error. Our team is actively investigating the issue.All products, as well as our help sites, remain fully operational and are not impacted by this outage. We’ll provide updates as soon as more information becomes available.
Dec 8, 11:19 EST
Resolved -
We have seen consistent improvement in the export all function and jobs are processing at expected rates.
Dec 1, 17:45 EST
Monitoring -
We’re seeing clear improvements with the “Export All” functionality, and requests are now processing within normal timeframes.
Dec 1, 15:01 EST
Update -
We are continuing to investigate this issue.
Dec 1, 14:20 EST
Investigating -
We are investigating an issues affecting the Export All functionality for form submissions.
When exports fail: Users can reliably export individual submissions in batches of up to 100 submissions.
Workaround Step 1: From the form's Submission tab, choose how to filter your submissions. Use the search bar to find keywords Use the default filters: Read or Unread to update the view Select Create Filter to make a custom filtered view NOTE: Similar to Conditional Logic, you may choose All or Any criteria options within the filters. Manually check submissions
Our team is actively working toward a permanent fix and will provide additional updates as they become available. We appreciate your patience.
Dec 1, 14:19 EST