Resolved -
This incident has been resolved.
Feb 6, 14:10 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 6, 11:34 EST
Update -
A fix has been identified and is expected to be deployed within the next few hours. In the meantime, updating to a supported, recent browser and operating system remains the recommended workaround to avoid potential issues loading documents in Formstack Sign.
Feb 6, 10:18 EST
Identified -
Formstack Sign recently implemented a security upgrade. As a result, users on older or unsupported browsers may experience issues loading documents in Sign. To avoid potential degradation, please ensure your operating system and browser are updated to a supported, recent version.
Supported browser versions:
• Chrome 119 or later
• Edge 119 or later
• Safari 17.4 or later
• Firefox 121 or later
This issue does not impact any other Formstack products and is specific to Formstack Sign. We are actively investigating options to mitigate this limitation and will provide updates as they become available. We apologize for any inconvenience this may cause.
Feb 5, 16:35 EST