Customers intermittently prompted to sign in while signing Formstack Sign documents

Incident Report for Intellistack

Resolved

The issue causing some users to be intermittently prompted to sign in while signing Formstack Sign documents has been resolved.
If any users continue to experience the issue, retrying the action or reopening the signing link should allow the signing process to complete successfully.

We appreciate your patience while our team investigated and resolved the issue.

Posted May 08, 2026 - 14:38 EDT

Investigating

We are investigating reports of customers being intermittently prompted to sign in while signing Formstack Sign documents.

Posted May 08, 2026 - 14:11 EDT

This incident affected: Formstack Sign (Documents).